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This Refund Policy forms part of the Hard Skill Exchange Terms of Service.

  1. Refund Request. If you wish to request a refund, you must contact our support team within 4 hours prior to the start of your coaching session. In cases of an emergency, we will accept refund requests beyond the 4-hour window, provided that you present a verified doctor’s note. Circumstances in which a refund may be granted include:
    1. Cancellation Within Specified Timeframe: The user cancels their coaching session within the allowed cancellation period of within 4 hours of booking the session.
    2. Emergency Situations: The user provides a verified doctor’s note, police report or other verified documentation indicating that they had an emergency situation which prevented them from attending the coaching session.
    3. Technical Issues: There were significant technical problems on HSE’s side that prevented the user from participating in the coaching session.
    4. Coach Absence: The coach didn’t show up for the scheduled session, or canceled the session without prior notice.
    5. Payment Error: The user was charged an incorrect amount, was charged multiple times due to a system error, or there was another clear error with the payment.
    6. Inability to Reschedule: If the user or the coach has to cancel a session and a suitable time cannot be found to reschedule it, a refund may be issued.
    7. Failure to Deliver Service: If for any reason the coach fails to deliver the coaching session as planned and it’s not possible to reschedule, a refund could be issued.
    8. Unexpected Platform Outage: If there’s an unexpected outage or significant issue with the HSE platform that prevents a session from taking place as scheduled, a refund might be warranted.
  1. Refund Process. We will process all valid refunds through Stripe, our payment processor. It may take several business days for the refund to appear on your statement. To request a refund, please email with the following information:
    1. Date and time of the lesson
    2. Reason for requested refund
    3. Name of your Tutor
    4. The refund decision shall be made in accordance with Stripe’s refund policy.
    5. To the fullest extent permitted by law, any refunds at any time are at our sole discretion.
  1. Denied Refunds. We reserve the right to limit or deny refund requests in cases where we suspect refund abuse. This includes, but is not limited to, the following scenarios:
    1. A significant portion of pre-session coaching material has been consumed before the refund request.
    2. Multiple refunds have been requested for the same coaching session.
    3. Excessive refunds have been requested.
    4. Users who have violated our Standard Terms of Use, resulting in a report, ban, or course access being disabled, are not eligible for refunds.
    5. The customer requests a refund after the specified time period for refunds has passed which is outside of the refund window.
    6. The customer violated HSE’s terms of service, causing the termination of their account or the service they purchased.
    7. In cases where a refund is contingent on certain documentation (like a doctor’s note in case of an emergency), failure to provide this could lead to a refund being denied.
    8. If the service was fully delivered as described, and the customer has no valid complaint about its delivery or quality.
    9. If a client simply changed their mind or decided they didn’t like the service, there were no issues with the service delivery or quality.
    10. If a client failed to attend the session or participate without giving prior notice or having a valid reason.
    11. If their client experienced technical issues on their end, such as a poor internet connection, which is not under the control of HSE.
    12. There will be no refunds for subscription services.
  1. Subscription Services. We do not offer refunds for any subscription services unless otherwise required by applicable law. Subscription plans do not have a 30-day satisfaction guarantee, and no refunds or partial refunds are available unless required by law or in accordance with section one (1) of this refund policy.
  1. Refund Time Frame. We process refunds through the Stripe platform, please refer to the Stripe terms of service for more information on this timeframe..
  1. Currency. Refunds will be processed in United States Dollars.
  2. Refund Confirmation. Users will receive an email or other notification once the refund is processed.
  3. Changes to the Refund Policy. We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
  4. Contact Us. If you have any questions or concerns about our refund policy, please contact us at:


223 W. Mason St. 

#5, Santa Barbara, CA 93101

United States

Phone: (917) 232-2164

Refund Reason

Pending actions
We've established a system of checks and balances where both the client and coach confirm the session has taken place before funds can be transacted. Please make sure you've cleared the alerts below.

You can find more information about mandatory actions in the relevant section of our Help Center.

Report session?

Are you sure you want to report your session with Justin Michael that was scheduled at 14:00 on April 22, 2022?

Please let us know what went wrong with your session:

Confirm session

Please confirm that your session took place. Otherwise, your coach won't be able to receive payment. If something went wrong, you can always report it to us.

Note: If you don’t confirm your session will be auto-confirmed within 72 hours.

Provide feedback for the manager

Please provide feedback for the manager for the session that took place on .

Feedback for client's manager
This feedback will not be visible to the client and will only be seen by the organization's manager for internal evaluation of the corporate coaching process.
The content of the feedback is up to you, but we recommend using it for advice regarding the session that took place, suggestions for future steps, or any other information that could potentially improve your interaction with the client in the future. If you wish to provide feedback about the client to us, please use the chat in the bottom right corner of the website.