Product DemoReduce Churn by 38%

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Julia Nimchinski: We are transitioning to our next session. Brian Polikoff welcome reduced churn by 38% churn assassin.

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Julia Nimchinski: In the preliminary conversation with our folks. We were kind of asking what Demos they’re most excited about to hear today. And actually, one of them was yours many times.

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Julia Nimchinski: So yeah, how are you doing? What are we watching? Tell us more.

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Brian Polackoff: Yeah, absolutely. So definitely. Good. Good morning. Good evening. Wherever you happen to. Maybe so today I’m gonna showcase a very short Demo. I might not even need the full 15 min. If you all have questions definitely hop on our website and schedule some time to talk with me. I’d love to go ahead and get really much further into the weeds in that setting than I can kind of in a short demonstration. But yeah. So with that being said, I mean, if you all are ready, I can definitely go ahead and kick us off, and I can try to get you some time back.

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Julia Nimchinski: Let’s do it.

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Brian Polackoff: All right, fantastic, well, definitely so. As I said before, my name is Brian Polikoff. I’m a 3 time saas founder with successful exits, and really the premise behind churn assassin is, what would you pay for a dedicated set of eyes monitoring each account’s health, alerting you the moment attention is needed. Well, that’s what churn assassin does. It does exactly that for about $2 per monitored customer per month

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Brian Polackoff: up and running in literally just minutes. Turn assassins a drop in plug and play customer health monitoring agent. It’s powered by AI data, science machine learning.

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Brian Polackoff: and it is continuously reevaluating account health and sends real time alerts whenever intervention is needed.

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Brian Polackoff: or whenever there’s an upsell opportunity for revenue expansion as well. There’s no guesswork, no surprises, no last minute rescue missions. Your team gets actionable insights to step in at the right time just about every single time. This isn’t just another heavy and expensive customer success platform. Those are old and a bit tired, if you will. This is a fully autonomous customer. Health monitoring agent runs quietly in the background, yet relentlessly watching over all of your accounts

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Brian Polackoff: and sending real time alerts.

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Brian Polackoff: It’s ensuring stability and driving revenue growth through retention and expansion.

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Brian Polackoff: So let me show you how it’s done with that being said, let me go ahead and share my screen.

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Brian Polackoff: and let’s do this share all right. Y’all should be able to see my screen now.

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Brian Polackoff: So, churn assassin. It is a web based AI data science machine learning agent. It gets installed in just about 2 min. It’s a very simple process to get this installed into any web app or native app, whether it be ios or android as well. Let me zoom in as well, just so you can see the screen a little bit better here. So the 1st step is definitely just install the tracking code. As you can see here, I’ll select my product. It is a churn assassin is a multi product platform.

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Brian Polackoff: So again, if you have a product like Google, Workspace or Microsoft office, where there’s word, excel Powerpoint, drive. Whatever the case may be, the system can handle multiple different products which is absolutely fantastic. Simply copy our code snippet, drop it into your app, and that’s it. We will start immediately, and I do mean instantly starting to go to work.

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Brian Polackoff: Now, within the application. There’s not a whole lot. That’s why this demonstration is not going to be all that thorough, because there’s not a whole lot that there is to see and touch. This is a quietly run app, or an agent that runs behind the scenes, and it ultimately does a lot of the work out of sight, out of mind. But, as you can see here very quickly. I’ll go through just a couple of screens here for you all. But absolutely we’ve got our churn dashboard that highlights both current data as well as trend data from historical data as well.

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Brian Polackoff: various different churn behaviors as well. So this is a great way for you to be able to come in and identify which customers have various different churn signals that we find and things of that nature. So again, I’m going to show you a lot more detail about this in a moment. But definitely. Customer heat map is fantastic. It’s a great way to be able to come in and just kind of get at a glance where your folks are at in all the various different stages, whether it be a high risk.

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Brian Polackoff: normal risk, low risk. Now again, there is 0 configuration that needs to be done. That is the big value proposition with churn assassin. You are not going to be spending 2, 3, 10 months configuring something, trying to get it just right only to have your staff never even log in or use it. Or maybe they use it to create a success plan for every new customer, but that’s about it. This is a low low, it’s a it’s a

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Brian Polackoff: product that offers low barrier to entry. But high return on investment, because there is no need to hire another 3rd party, Fte just to manage the system as well.

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Brian Polackoff: And again, if we come into Company Hq. Company Hq is kind of where we kind of get all of our data about a particular company. Think of it like a

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Brian Polackoff: almost like a small Crm view of a particular account. You’ve got your overview custom properties. Now, again, we do integrate completely with a lot of different systems that are out there. I’ll show that to you in a moment. Things like crms, support systems, billing and subscription management systems, automation tools like Zapier make, or integrately, or all of those as well. So again, you’ve got a lot of different aspects to be able to connect churn assassin to.

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Brian Polackoff: But if we click on churn radar churn radars are going to be a great opportunity. I’m going to actually switch this to give you guys a better view of what churn assassins AI agent actually can do here. Now, what you’re looking at is commonly misconstrued as user activity. This is not user activity. These are our 5 machine learning algorithms that are evaluating a customer’s health.

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Brian Polackoff: Now, as you can see, certain of these algorithms are very, very noisy. So if I kind of back out some of these, you’ll notice our blue line. I’ll just keep it as a blue line, for right now we call it model S. It’s a very jittery, very noisy kind of machine learning algorithm. It’s highly reactive. And then I’ll swing the pendulum far to the other side. Our model, E, it’s a very slow to react, but it’s very, very accurate.

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Brian Polackoff: Now, it might take a little bit too long. That’s why what churn assassin does is we take

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Brian Polackoff: all of our 5 different machine learning algorithms. And these algorithms compare and contrast user characteristics and user behaviors to our over 300 evidence-based churn behaviors and signals ultimately to calculate a renewal probability score other platforms. They call them health scores. But let’s be honest. How many times have you seen a green health score? And then the clients walking out the door, and all you see is taillights. As their cancellation goes through health scores are

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Brian Polackoff: flawed in, and of itself there is no

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Brian Polackoff: rule based health score that you have to configure in churn assass, and you don’t have to worry about your Csms. Not being able to configure the platform to get the right data out our AI machine learning and data science principles. We do it all for you out of the box. So again, as you can see here, our system called a churn event right here, which was ultimately

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Brian Polackoff: around March 3.rd The customer ultimately did not submit their cancellation until September that year. Now keep in mind. This data is historical data without churn, assassin being or without churn, assassin monitoring the activity. This is historical data. Real Sas users real Sas companies that we basically back tested our own algorithms, our own AI models against to ultimately confirm that we have about a 90% accuracy rate.

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Brian Polackoff: So with that being said, there’s a whole lot more to get into. But definitely, there’s a whole slew of insights that the system will kind of spit out for you. And again, just to kind of round it out. We also do have an in a messaging tool that allows you to push messages to your users in your own app, or ios app or android app, or whatever the case may be, super super easy. This is, gonna be all kinds of use cases. I’m not gonna go into great detail about these use cases. You can probably manage

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Brian Polackoff: all the different use cases for them. And then, of course, you have your own little home called Customer Panel, where you can kind of push out your own videos, surveys, checklist, whatever the case may be, directly into your own app. So this is where churn assassin kind of tiptoes itself into the customer success platform world. But we’re not diving headfirst. We are truly giving you 90% of the functionality that you need for about 10% of that cost.

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Brian Polackoff: But other than that, I’m gonna come over to our integration screen. And then kind of round out the demonstration here. And I’m just gonna give you guys kind of some eye candy, if you will, of some other Logos that we connect with and things along those lines. But other than that, that is the the churn assassin platform. It is a drop in plug and play customer, health monitoring agent powered by AI machine learning and data science. And it gives you 90% of what you need in order to take back control and get ahead of churn.

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Brian Polackoff: and that’ll do it.

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Julia Nimchinski: Super dope tech, Brian, that’s all I can say. Really exciting. Getting a lot of vms about it. Yep! Where should our community go. Is there? I don’t know any plg test, drive anything.

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Brian Polackoff: There is so absolutely so what you can do is you can head on over to churnassin.com simply click on pricing, and from there you can start a 30 day free trial. Keep in mind, though, that if you do drop your customer, count down below the magic number of 25, you’ll notice the cost is free forever.

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Brian Polackoff: So this is fantastic for small startups that are just getting going. They want to put a customer health monitoring agent in early, but they don’t want to pay for it. The good news is you can start for free, and then, as you grow, you can simply just start to pay at that time one other last kind of parting gift.

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Brian Polackoff: We don’t charge for the 1st 25. So at your 26 customer. We charge you for one customer. That’s it. So your 1st 25 are truly free forever.

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Julia Nimchinski: This is amazing.