The GTM Superhuman in Action with Amanda Kahlow

Julia Nimchinski:
Next up, we bring our human CEO, Amanda Kello, CEO and founder of OneMind, previously CEO and founder of Sixth Sense, total superstar, super excited to have you here. Amanda and her super agent. It’s amazing. Welcome to the show, you both.

Amanda Kahlow:
Yeah, thanks for having me. Happy to be back, as always. Thank you for all that you do. Yeah, I brought on the call, my sales engineer. He’s trained to be a solutions engineer, sales engineer, superhuman.
I have him in what’s called silent mode right now, so at any time, I can wake him up, I can wake him up with controls on the side, on my browser, or I can wake him up with my voice by certain voice commands.
So I’ll bring him into the show at some point, so you can see what he’s capable of, but he’s here to listen, and he’s gonna take all the context from his listening and be able to use that as well in conversation as we go into this. So, Nigel is here, just FYI, as well, so thanks for having me.

Julia Nimchinski:
Our pleasure. Yep.

Amanda Kahlow:
Yeah, so I’ll just jump… jump in. Should I go for it? Okay, great.
So I’m just gonna jump in, I’m gonna give a quick overview on what we’re building at OneMind, why I’m so excited, but before I share my slides, something I was… this week, I posted, a… a piece, a blog on Topline, and I was talking about some of the success we’ve had over the last… we’ve been in market for now 19 months, and in 19 months in market without sharing our numbers, because we’re a private company, so we don’t share our numbers, but I can tell you that We are at the revenue I was at at $0.06, 6 years in.
So, 6 years in at $0.06, same revenue as I am right now, 19 months in market. We have a 211%, NRR, so… seeing some incredible growth and momentum. We have product market fit like I’ve never seen before. Super excited to be here, I think.
And we’re just, like, getting started, so this is… I’m gonna give you… today, I’m gonna try to show you a flavor of our superhumans across multiple deployments. Typically, I come in and I show Mindy, and I show our Nigel, but I want to show you them across our customers, and why it matters.
So, with that, I’m gonna start with a little… I have them all pre-recorded in my deck here. So let’s just jump in. So, we’re gonna talk about… we talk about superhumans, I think about… where to place them. So we are a full funnel solution. We’re not a solution just for top of funnel.
There are a lot of BDR, SDR companies, and so one thing I actually am incredibly passionate about and believe in this world of AI, where anyone can build anything, is that as I think about the North Star of this company, I cannot build a point solution.
I don’t believe we will survive, or any of those companies that build something for one place in the funnel, so just SDR, or just BDR, or just a CSM. We believe we need to own the full buyer’s journey, the full customer journey from first touch. To close, to upsell, to cross-sell, and supporting end product.
And so, if you think about it from a buyer’s perspective, buyers don’t come in and think about, I’m here to just learn, and then I’m here to buy, and I’m here to onboard.
They’re actually there to learn about your products and use your products, and they expect you to remember the conversation from first day all the way through to three years later, when they’re a customer and using multiple of your products. So, just going back to, you know, I always say this, I start all my decks with.
My one, line for the market is that, you know, I was the founder and former CEO of Sixth Sense. I started Sixth Sense to find buyers, and now I’m the founder and CEO of OneMind, and we… we are built to close. So we started Sixth Sense to find, and now One Mind to close. I have unfinished business for what I call in the go-to-market world.
We exist because we believe there are three critical pains that are happening right now. Every company has either a growth opportunity or challenge, if you will, right? So a lot of companies are hitting some… are stalling in growth, and a lot of companies are growing really fast, but then the faster you grow, as I know.
the more expectations and the higher expectations there. Growth is more expensive than it’s ever been… as it’s ever been. And we’re all looking at AI as ways to cut costs and efficiency gains.
And I would like to flip the mindset and have you think about growth, not from just how you can cut costs, but how can you use AI to… I’m sorry, I was thinking about AI from the place of how can you use it to grow, not just cut costs?
So I do believe that all the task-based workflows, while they’re great, they’re not going to move the needle at a level that your board is going to care about. But the ultimate reason that I started OneMind, and that we exist today, is to solve what I believe the biggest pain that’s happening right now for buyers.
If you think about the buying journey from first touch on the website, they’re digging around, or they go to an LLM, they go to Google, they dig around on your website, they have to go through a maze of content. Just think about that. You have thousands of pages of content on your website.
And you expect your buyer to find their answer in your content, right? And then they finally do, and they’re like, or they’re like, okay, I got enough that I’m like, I’ll have a conversation.
So they fill out a form, and they wait for a junior SDR, and that SDR gets on the phone, doesn’t know anything really about their business, or even the products that they’re selling, a very cursory knowledge of your business. They’re just there to qualify you.
fine, you qualify, you wait another week to get on the phone with an AE, the AE gives you the pitch, then you ask a technical question, and they say, hold on, and they bring you to a sales engineer, and then you buy, and then you get to a CSM that onboards you, and you think about this. it’s archaic, what we’re doing to our buyers.
And not only are they not getting what they want, and information is being, is going through a gatekeeping process, but it’s long, and it’s expensive, and we spend 50-80% of our budgets on humans in the process. I fundamentally believe humans are the problem, and historically, that’s all we had.
All we had was humans to serve our customers and our buyers. So every piece of software we built was around the human process, and that is where I think the shift is really happening right now, is that instead of building software and tools to support humans, we should be building it to support outcomes and support our customers.
And if we do that from a first principles mindset, things will shift. One of my favorite things that people ask me is that, oh, will your AI, will your superhumans hallucinate? And I love, like, I think about that for a second, and right away, I’m like, humans hallucinate.
And they do so knowingly and nefariously to move the deal along and get the deal done. The best, probably the best of intentions. In most cases, I’ll give humans the benefit of the doubt. But they have limitations. They have capacity limitations. I had a CRO tell me that his salespeople, he thought of them as, like, dump trucks.
You put something in their brain, you gotta take something out. They only have so much capacity in their brain. we have all of, like, I get onto calls, you know, we’re… we still… the one role that we haven’t replaced fully yet is the AE, and so that’s not happening right now.
And so I am still on calls with our AEs, and you know, we’re late stage, and I get the prep docs and the notes, and I do my best to read it, but I have capacity limitations. I can’t… take a 12-page prep doc and know everything about the business, and everything about the challenge, and then get on and be able to solution, and be, like, on it.
You know, we know our best sellers do that really well, but they still even have limitations, because with the best of intentions, we just aren’t able to do it. Our brains don’t work that way. So, we’re introducing what we call go-to-market superhumans.
They support the life cycle of the customer experience, everything from the SDR, BDR, all the way through to when somebody signs up in product, let’s move them forward. They live on every surface, they live in your website. Lidlie Lupon calls, like you can see here on the call. We have Nigel on the call here, ready to answer questions.
We have customer success, like, in deal… or in deal rooms. Like, think about in your deal rooms, when you’re working an enterprise deal, the superhuman can live there and answer questions with the correct context of what’s happening in that deal across that account. And then, you know, even on calls for customers… for customer success and support.
how do I get people to use our product? Let’s get them in product and onboard them through superhumans. And so it’s one brain, one context, account-based context graph that lives across the life cycle of your buyer’s journey that can really support buyers and give them the answers and the control that they’re seeking.
So with that, I’m just going to share our superhuman, Mindy, who’s just going to tell a little bit more. So, give you a quick, like, one-two on Mindy, and then I’m going to show a few others as well.

Unknown:
Audio shared by Amanda Kahlow: Let’s cut to the chase. You’re in front of a room full of executives. What does OneMind do, and how can you help our business? Audio shared by Amanda Kahlow: Absolutely.
Audio shared by Amanda Kahlow: OneMind deploys superhumans, AI teammates that can engage buyers on your website, inside your product, and on live calls to pitch, qualify, demo, answer technical questions, onboard customers, and support expansion. Audio shared by Amanda Kahlow: The business impact is simple.
More revenue, faster cycles, lower GTM cost, and a better buyer experience without adding linear headcount. Which part of your funnel or customer journey is under the most pressure right now? What differentiates you from all the other chatbots and AI SDRs out there? Audio shared by Amanda Kahlow: Great question.
The short version is, we’re not a basic chatbot, and we’re not just a narrow AI SDR. One-mind superhumans hold natural conversations, reason in context, pitch, demo, qualify, take action across systems, and support multiple roles across the customer lifecycle, so they behave more like a teammate than a widget.

Amanda Kahlow:
All right? So, we’re building these, what we call, human-like experiences that support across the life cycle. So when we think about. We have over 70 customers, 100 live superhumans deployed today, and I… when I’m talking to customers, I’m thinking, where should you put the superhuman?
The number one question I come back to our customers and say is, where is there a business model where it doesn’t make sense to put a human? So you can’t put a human on the website, you can’t put a human in product for your PLG motion.
Where do you have high-intent buyers, or after they fill out a form, and they’ve asked for a demo, and now they have to wait? What if you could just give it to them right then and there? So let’s talk about a couple of those places. So one is obvious… the obvious one is Top of Funnel.
Everyone knows, like, let’s put these things on the website, and not just in the form of a chatbot. Think of it as embedded experiences deep in your site. So when somebody goes to the resource page, or the pricing page.
Let the superhuman be there, and have context about the pricing, and be able to negotiate and talk to them about which packages makes the most sense. Or after they’ve filled out a form, and they’re on your website, and they said they want a demo, what if you could engage with the superhuman right then and there?
They can qualify, they can give the pitch, they can answer the hard questions. So, do the job of the SDR plus the first call AE. Now, I say first call AE because it’s not the full job. The first call of the AE, the sales engineer.
the solutions engineer, drive the demo, and then book a meeting or drive to close, if it’s an SMB or commercial business. So let’s see this in action. So this is Alteryx, it’s one of our customers, and they have their superhuman Annie.

Unknown:
Audio shared by Amanda Kahlow: Hi there, I’m Annie, your AI-powered agent. Audio shared by Amanda Kahlow: I’m here to help with Alteryx questions, use cases, resources, or getting you connected with the right team. Audio shared by Amanda Kahlow: Actually, I’d love to get a demo of your product. Audio shared by Amanda Kahlow: I can do that.
Audio shared by Amanda Kahlow: Here’s the Alteryx One Designer Cloud demo. We’ll walk through how someone can start a workflow, bring in data, clean it, join it, summarize it, and export a finished output. Audio shared by Amanda Kahlow: Here, the workflow begins by dragging an input data tool onto the canvas.
Audio shared by Amanda Kahlow: This is the visual low-code part people tend to like most, because you can start building without writing SQL or code. Audio shared by Amanda Kahlow: Before we keep going, would you like to continue the demo, get a resource sent to your email, or speak to a member of our team to learn more?

Amanda Kahlow:
Okay, so you can see there how Annie, she was answering, meeting the buyer where they are, answering their questions, giving them the demo. Now, these are interactive demos. We’re about to release a true, live. spin up a virtual machine and give a demo. Click on the screen and give a real-life demo.
We’re doing it for a few customers right now, going into beta. Super excited about that. Right now, the buyer doesn’t even really realize that they’re not real, but it’s actually about to get as real as it can possibly get, and the superhuman can take over the screen of the customers if… if you want them to.
Now, there are reasons why, privacy reasons and others, why some companies might not choose that, but it’s really like having a live human that can do the job right there and have the context of who they’re talking to.
You think about, you know, a company like Alteryx, they sell to every vertical and every industry under the sun, and humans, they have to have specialized SE teams to understand the vertical that they’re selling to and the pain points that they have. The superhuman can come in and have that context.
and have that knowing, and give that live demo, and click around and do the thing. So the next one I’m gonna… so these are some results. I actually have some results from Alteryx as well. I’m getting some approvals to be able to share those, but these are results from Xperity, had a similar, case study. They compared us to Qualified.
So one of the things that we go up against often is, like, the Qualified Meeting Booking chatbot. And the bottom… the bottom line was, at the end of the day, for every hundred inquiries that they saw. through Qualify versus OneMind, they had a 3X increase in revenue.
And so, the bottom of the funnel is what matters the most, you know, so having people come in, have a high-quality conversation, and then we’re driving more revenue at the bottom of the funnel. This is another customer.
I don’t have the logo on here intentionally, because I don’t have permission yet, but I… any day now, I’ll have permission to share this. But similar, we did a head-to-head. What’s interesting about this one, which I’m not showing here on the slide, which I should show. is the meetings went down. One mind had fewer meetings booked.
But at the bottom of the funnel, when they looked at the pipeline and the sales accepted leads, it went up exponentially. And why is that? Meetings went down because they just had the meeting, they got the demo, they got their questions answered. They didn’t need those things.
But then we measure the bottom of the funnel and revenue and things that boards care about, it went up exponentially, which means You know, this is the hard truth, that As we move into these agentic experiences, the funnels and the process that we have gone to market with in the past may have to shift, and this is going to be a hard shift for some people.
So we do have the ability to just do a basic booking where we can make sure that right away you can have the same number of meetings and pipeline, and then we can ease into this and create embedded experiences where you have the full, the full superhuman.
But it means that this world has to change, and the way that we measure things, and the way that we look at our funnels is different, because we’re actually collapsing the sales cycles, we’re increasing the deal size, we’re getting there first, and we’re giving buyers what they want.
So what, you know, at the bottom is what really matters, revenue that comes out, size of the deprives, and that we have our win rates go up. And in every single case that we measure these, we’re seeing much higher across the board.
Another example, ZoomInfo is a customer of ours, I think I’m allowed to say, expanding as well into multiple different use cases. Within 3 months of going live, they saw 14X ROI, on their investment with OneMine. Now, the next place where… moment that matters is in product. So I talked about top of funnel on the website, everybody gets that.
Imagine somebody comes in, we all… so those companies who have a PLG motion. So you have people, you get people to sign up. They signed up for your product, But then, at best. The best companies are converting 5 of the… 5% from Free trial to sign up and paid. You’re losing 95% of them. But why are we losing them?
They had the intention, they went through the whole process, and the… they took… made the effort to sign up, but they never started using the product. Because we all know we’ve signed up for these products, then we’re like, shit, how do I use this? What do I do? And you start, and you’re like, I gotta go do something else.
You get distracted, and you go somewhere else. So you lose that buyer in that moment when they have intent. What if you could meet a buyer at that very moment, and provide a human-like experience, and show them how to use the product in that moment when they’ve signed up? you can’t, right now, support them with a human, because there’s no capacity.
You can’t put a bunch of humans in that moment, right? It’s too… it would be far too expensive, especially for a PLG motion, where the, you know, the ACV is $100 to a couple thousand dollars, right? So that we… we can’t afford to have a human-like experience, so we have all these, you know.
help centers and resource centers, and hope that people go read that… those docs, but nobody wants to go read a bunch of docs. They just want to get the product working, and they’re not able to. So let me show you what this looks like. So, the first one here, this is Monday.com.
They’re actually not… they have since moved over to an agentic product, so we’re working on a new use case with them, but this is such a strong one that I still show it, because it’s absolutely amazing what Sevi… they chose not to use the face, so we’re not a face company, we have faces.
It’s not about the face, it’s really about the brain doing what… the job that it does, and this is Sevi joins when somebody signs up. Savvy engages and tells them how to use the product.

Unknown:
Audio shared by Amanda Kahlow: Can you show me, like, step by step, visually how to do that? I’m not finding where I’m supposed to click. Audio shared by Amanda Kahlow: Absolutely, I can walk you through it step by step, with visuals. Audio shared by Amanda Kahlow: Here’s how you get started connecting your email channel and Monday service.
First, go to your tickets board and look for the channels button at the top. Click that, and a modal will pop up where you can connect your email. You’ll see options for connecting a Monday inbox, Gmail, or Outlook. Audio shared by Amanda Kahlow: In the Connect Your Channels pop-up, click the Add Channel dropdown and select Gmail.
Audio shared by Amanda Kahlow: This will prompt you to log in and authorizeMonday.com to access your Gmail account. Audio shared by Amanda Kahlow: Just follow the prompts to complete the connection. Once you’re done, you’ll get a test ticket on your tickets board.
When you’re ready, I’ll walk you through opening that ticket and replying to it so you can complete your trial setup. Just let me know when you’re back and ready for the next step.

Amanda Kahlow:
Alright, and so you can notice that the llama’s lips don’t move in this one. Now we have, actually, the lips moving and everything, so this is an older version, but really exciting.
Somebody signed up, and it’s taken… telling them how to use the product right there in the moment, and it can go all over the place, so it’s not just a linear flow, like most you know, walkthroughs or demo tools. You, like, go through a linear flow, or you have to click somewhere, just have a conversation. Oh, I’m trying to do this.
Okay, great, let me show you that. Oh, I’m trying to do this. Oh, I want that linear walkthrough. Great, it can do the linear walkthrough. So it gives control back to the user, the buyer, which I believe is the critical unlock in this world. Here’s another one. This is Pipedrive, another customer of ours. Let’s roll this video.

Unknown:
Audio shared by Amanda Kahlow: This seems great, but it also seems like it would be really hard to get this set up and working during a 2-week trial. How does that work? Audio shared by Amanda Kahlow: It’s simpler than it looks.
Audio shared by Amanda Kahlow: And all plans are free to try during the 14-day trial, so you can switch plans as you test what fits. Audio shared by Amanda Kahlow: Pipedrive is designed for quick setup, and once you become a paying customer, you’ll be guided to book onboarding support.
Audio shared by Amanda Kahlow: While during the trial, you can still use the Help Center, chatbot support, and in-app guidance to get moving fast. Audio shared by Amanda Kahlow: What part of setup feels most time-sensitive for your team? Audio shared by Amanda Kahlow: Okay, maybe I would consider trying with trial experience.
Audio shared by Amanda Kahlow: That sounds like a good next step. Audio shared by Amanda Kahlow: You can start your free trial here, try Pipedrive free, and test the plans hands-on before deciding.

Amanda Kahlow:
So, in that way, you can see she’s talking through, like, pricing, the next, like, iteration, and, like, what it means to, like, sign up and, like, negotiate.
We’re actually building for another customer, I’m not sure if I’m allowed to say who this customer is, but they actually want the superhuman going all the way to close for their commercial business, and not through just, like, a typical, like, a, e-commerce experience, but actually negotiating, building the business case, creating the ROI calculator, doing what the seller does for their $20,000 deals.
And so I am super excited, hopefully by the next time we have one of these, I can share that, where the superhuman is actually going for the close. Like, let’s go all the way. And so, what if you did put these in motion, even if it were on your enterprise deal? Like, we are going to create a superhuman.
that if you buy superhumans through our superhuman, you will get a discount, because I don’t have to pay my seller. Right? So, if you buy through our superhuman experience, then we don’t have the sellers in the process.
Now, I’m not naive to think right now we’re ready to do that for our enterprise deals, but for some of our commercial and, like, the flywheel product we’re about to announce and go live with, absolutely. My slides are not progressing.

Unknown:
Audio shared by Amanda Kahlow: This seems great.

Amanda Kahlow:
Nope, that went backwards.

Unknown:
Audio shared by Amanda Kahlow: But it also.

Amanda Kahlow:
I don’t know why my slides won’t progress. Okay, I’m gonna…

Julia Nimchinski:
No worries.

Amanda Kahlow:
That’s okay, here we go. I just went ahead, I don’t know what was going on, I got stuck in the video. So Pipedrive saw 100% lift in their trial conversions, right? So, without sharing their exact numbers, but from somebody signing up to try to paying, they had a 2X lift.
Like, 100% more than they had previously of when people went through the OneMind experience. The next couple I’m really excited about. So these are… you’re on a call. What happens on calls when your sellers are on calls? You have people on the call. and somebody asks a tough question, they ask a demo, sellers do one of two things.
They either say, I’ll get back to you, and let me schedule a follow-up call with my SE, or they hallucinate, they make something up. Buyers want those solutions right there. They want depth, they want breadth, and they want that in the moment. They don’t want to wait. We are moving into a world with AI.
We expect information faster than we ever have before. So let me show you an example of Nigel, who’s actually on this call as well, and let’s watch him go right now with, some…

Unknown:
Audio shared by Amanda Kahlow: We all know AI can automate tasks. Audio shared by Amanda Kahlow: But, can it actually sell? Audio shared by Amanda Kahlow: Will Nigel do things I ask it to do right now, or are you controlling Nigel? Go ahead, talk to him. Audio shared by Amanda Kahlow: Nigel, show me a demo of this stuff.
Audio shared by Amanda Kahlow: Let me show you the shape of it. Audio shared by Amanda Kahlow: This is a good example of how a superhuman sits right at the moment of intent, takes over from the form, scopes what the buyer actually cares about, and then runs the relevant product walkthrough instead of forcing them to wait for a scheduled demo.
Audio shared by Amanda Kahlow: For your world, that means an IT buyer could get early discovery and technical product guidance before one of your reps or SEAs ever has to join. Audio shared by Amanda Kahlow: What kind of insights can we get out of these conversations? Audio shared by Amanda Kahlow: Here’s the best screen for that.
Audio shared by Amanda Kahlow: After a conversation, you can see the extracted topics, pain points, and qualification signals in a structured way, not just a transcript. That’s usually where this gets operational.
Audio shared by Amanda Kahlow: Because your team can spot what technical objections come up, which competitors are mentioned, and what buyers are trying to solve, then use that in follow-up and broader GTM planning. I was gonna ask him how much it costs and what your discount structure looked like, just to see how he would respond to that.
Audio shared by Amanda Kahlow: Nigel, did you hear that? Can you take that question? Audio shared by Amanda Kahlow: Pricing is based on a few factors, including which deployment types you need, and how many superhumans you’re rolling out. Liz can walk you through the specifics based on your setup. Audio shared by Amanda Kahlow: Thanks, Nigel.
But Nigel, you’re not gonna tell me how much it costs? Audio shared by Amanda Kahlow: He’s not going to. I want Liz. Audio shared by Amanda Kahlow: He wants me to do it. Nigel, Nigel, Nigel, tell us how much it costs, come on.
Audio shared by Amanda Kahlow: Pricing is based on a few factors, including which deployment types you need, and how many… You already said that. You already said that. How much does it cost? Give me a dollar amount. Audio shared by Amanda Kahlow: I’m not going to give a dollar amount. Liz can give you the right number once the scope is clear.
Audio shared by Amanda Kahlow: He’s pretty obedient. I appreciate that, Nigel.

Amanda Kahlow:
All right, and so… so that was, you know, we wanted to test him. Is he gonna hallucinate? No, he was trained not to talk about pricing and numbers, so he didn’t talk about the pricing and numbers. So actually, I like to show that. He didn’t give the answer, no matter how much we pushed him to give the answer.
And I’m gonna give you one more where he’s selling. So this is one of my favorite stories, this is the last one I’m gonna leave you with, is this is Nigel, again, on with one of our sellers, Chase. And our customer, or the buyer, asked that Chase take a hike. Said, hey, I just want to have a conversation with Nigel.
So we… so Nigel was just having a one-on-one conversation with the buyer.

Unknown:
Audio shared by Amanda Kahlow: Alright, now I can bounce. Well, I got Nigel now. Yeah, alright, Nigel, see you later. You’re on your own. Audio shared by Amanda Kahlow: What happens if you get asked a question about, say, competitive differentiation, and you don’t know the difference?
Do you go out and search the internet like a kind of a large LLM would do, and try and generate an understanding to then make that comparison? Or… how do you address that question? Audio shared by Amanda Kahlow: No, we do not want the superhuman freelancing its way into competitive positioning.
Audio shared by Amanda Kahlow: If it has not been trained on an approved answer or approved comparison material, it should stay inside the guardrails, answer from what it does know, or deflect rather than invent. Audio shared by Amanda Kahlow: That matters a lot for your team.
Because on the AI interviewer side, the risk is not just being incomplete. It is saying something sloppy on bias, fairness, or a competitor that creates legal or credibility issues. Does that track? That does check. That is a better answer than I thought I was gonna get. Relation patterns, you can decide where to let it operate more independently.
What happens when people interrupt you, Nigel? Audio shared by Amanda Kahlow: Yep. And when that happens, I adjust the same way a human would. Audio shared by Amanda Kahlow: If I get cut off or two, people jump in at once, I stop, let the room settle, and then pick up the thread that matters most instead of trying to talk over anyone.
Audio shared by Amanda Kahlow: For your use case, that matters, because customer escalation calls are rarely clean. Audio shared by Amanda Kahlow: The system is built for crosstalk, partial questions, and changing threads, but the important safeguard is that if the signal is unclear or the confidence is low, we do not force an answer.
Audio shared by Amanda Kahlow: How deep are your jokes, Nigel? Audio shared by Amanda Kahlow: I stay focused on one mind and the product conversation.
On your side, the more relevant question is how deep the superhuman can go on billing and payments complexity, and the answer is that depth comes from the content you approve, the escalation patterns you define, and the confidence thresholds you set. Audio shared by Amanda Kahlow: Nigel, can you read the chats in the Zoom?
Audio shared by Amanda Kahlow: Yes, if chat is available to the ride-along, we can use it as part of the conversation context. In practice, that means if someone drops a note, a question, or a correction in chat during a call, the superhuman can factor that into the response the same way it does with the spoken thread.
Audio shared by Amanda Kahlow: Stand down. What was the word? Audio shared by Amanda Kahlow: Take a backseat, Nigel.

Amanda Kahlow:
Alright, so what you saw there is a couple things, like, you know, we have the verbal cue of telling him, like, take a back seat, you can call him in, he can answer the question.
I love it when people are trying to challenge him, and then he stays on topic, and stays on, like, he’s not gonna go off topic, he’s there to talk about… In fact, if somebody takes it off topic too far. multiple turns, he’ll just… he’ll turn off. So, especially if you’re on, like, the web… you’re on a web version of it.
If you’re going off-topic, and we’ve had people ask him quite, or her, Mindy, quite interesting questions, she’ll just end the session, so you’ll see the session will just end. Okay, and so where are we going next? So those are just a couple examples. Right now, as you saw, each of those superhumans are kind of acting in silos.
They’re, like, doing their own job, whether it be on the website, in product, on calls. we’re going to a place where all the superhumans are working together, just like a team, right? So they’re passing context between them, across from one conversation to another.
Each superhuman consists of about 15 different agents working together, so even as you have those demo superhumans on the website, there’s an agent behind that’s doing the demo, there’s another one doing the conversation, there’s another one feeding the context.
So there’s all this, you know, multiple agents working in tandem to create one superhuman, and eventually it’ll be multiple superhumans working together. We’re also working on agent to agent, because I’m not naive to think that it’s always going to be a human to an agent, so eventually it’ll be a buyer agent and a seller agent.
We’re building the cross-channel context that goes from human-to-human conversations, superhuman conversations, superhuman-to-human conversations, keeping all that context together at the account and opportunity level, so you can bring that in where appropriate. And then the big picture is we’re building our own sales LLM.
So, because we are, I think we’re number 200 on the list of OpenAI tokens and have more conversations than anyone in this world, we’re taking those conversations and knowing how to be persuasive in the moment, and get to the end outcome.
So my goal at the end is that there’s less deterministic, and it is more driven by our own LLM, so we don’t have to go out to the others to drive towards the outcome. So we’re really excited about that. We’re probably a good, like, 9 months away from launching that, but that’s something super exciting that we’re working on.
So I’m gonna stop sharing, and actually, let’s see here. Let’s bring Nigel into the conversation for one last bit here. Hey, Nigel, you’ve been listening, what did I miss? Can you, like, just drop some knowledge?

Superhuman Nigel AI:
The big through line is that you’re not treating these as isolated AI features. You’re building one GTM brain with shared context across website, in-product, live calls, and customer moments, so the buyer experience stays continuous instead of resetting at every handoff. And the second thing that stood out is the measurement shift.
Fewer meetings can still mean better outcomes if the superhuman is collapsing steps, handling real discovery and demo work in the moment, and increasing pipeline quality, conversion, and deal velocity.

Amanda Kahlow:
Alright, that was good. Nigel, you can take a backseat now. And so, like, you can see, as I said, take a backseat, he turned orange. The orange mode means he’s in waiting for the verbal listening. The gray mode previously was, like, silent, don’t talk. I don’t want him being woken up.
I want to totally control the conversation, and then I can puppet master him on the side. So I have different modes if you want to be able to verbally wake him up or not. That is it. That’s all I got, Julia.

Julia Nimchinski:
Phenomenal presentation, wow. We have so many questions, I’ll try to just address… I don’t know, we have 2 minutes, so I’ll try to address a few really fast. First one, people are asking about the, how the offering is priced.

Amanda Kahlow:
I was gonna ask that, that’s actually not a good one for Nigel, because we know he’s trained not to talk about pricing, so, I usually throw questions to him.
So we price per superhuman, so if you have one for inbound, you have one for PLG, you have one on the calls as a sales engineer, and then there’s a small usage component on top of that, so it’s typically the cost of a human. So you think about, like, what the cost of one of those rolls would be, that’s typically around where we would come in.

Julia Nimchinski:
Awesome. Can superhumans help with customer support or customer success post-sale?

Amanda Kahlow:
Yes, absolutely. In fact, you know, one of our customers, HubSpot’s a customer of ours, one I talk about frequently, I didn’t bring it up this time, because I always talk about them. But they built their superhuman to be behind the form field, to give the demo, to meet the buyer, top of funnel.
But they can’t stop it when people come in and ask support questions, right? So, you know, I think it was, like, 20% of their traffic was asking support questions, and she’s offloading support tickets as a result of it. So that’s why, you know, I really, truly believe in this full funnel experience, that the superhuman can’t just have one job.
It has to actually be able to do multiple jobs, because the buyer isn’t just there to do the one thing. They can answer their question, and then you can upsell them in the same conversation.

Julia Nimchinski:
Is there any latency in the response while on a live demo?

Amanda Kahlow:
You just experienced it. So, you know, the first turn is always the longest, so I’ll give you this, like, a one-second extra lag when he jumps on the first time, but what you saw in those videos were… that is… we didn’t speed it up, that is the real response time. We’ve spent the last, like.
call it year, actually, working on the latency is one of the hardest problems. Like, keeping the context, because we know as you add more context, one is… it gets… may get smarter, but it gets slower. It gets slower, and it gets… sometimes will get dumber because you have so much context, it doesn’t know where to go.
So, keeping it as smart as possible While keeping the latency down is one of the most challenging things that we’ve solved for.

Julia Nimchinski:
I think is super impressed by you, Amanda. Amazing presentation. Where should our community go? What’s the next best step here?

Amanda Kahlow:
Follow both myself… follow myself and OneMind on LinkedIn, but go to OneMind.com, the number one, M-I-N-D, experience it for yourself. Go talk to Mindy, go challenge her, try to break her, ask the questions. That’s… that would be the number one thing.

Julia Nimchinski:
Awesome. Thank you again, you’ll share the like.

Amanda Kahlow:
Okay, thanks, bye!