One Agent Across the Entire Revenue Journey

Julia Nimchinski:

And next up… Welcome back to the show, Katie from 1mind. Super excited to have you back, and your agent. You’re a new…

Katie Nocerino:

Thank you! Very excited to be here, Julia! Yeah, always, always look forward to these, and you know, just since we did this last time, we’ve already released a bunch of new, exciting things that I’m looking forward to showcasing, so, Yeah, alright. Well, hello everyone, great to be here today. My name’s Katie Nocerino, I lead the sales org here at 1mind. In the next 15 minutes, we’re gonna have to be snappy, because we’ve got a lot to get through. But my goal is to really open up your minds to a new way of thinking about how you’re leveraging customer-facing AI to drive material revenue growth.

You know, in today’s world, we have to approach everything with a beginner’s mindset, because the days of just focusing on efficiency gains and effectiveness of our sellers and people. Those are… those are quickly, becoming, you know, days of the past. They’re behind us. We’re all searching for ways to turn AI experimentation into more measurable revenue outcomes, and that really is exactly what 1mind was built to do. So, I’ll give you a quick overview, and then I’ve got a number of superhumans to showcase for you. So, at our core, though, you know, we exist, of course, to help companies grow and do so really efficiently, but Really, what we’re setting out to do is bigger than that.

It’s to improve the buying experience. We’ve all been on the other side of the table. Buyers have the world at their fingertips now, and yet we’re still trying to force them into our sales processes. Just to give ourselves that false sense of, you know, feeling like we still control outcomes, which, that control is dwindling day over day. So, as buyers, I know we can all relate, it’s a brutal process. Like, you want information? Great! Here’s our website. Go navigate a maze of content. You want a demo? the moment we’ve all been waiting for. Perfect. Fill out this form, and you’ll get one in, like, 3 weeks after you play phone tag with our SDR, and finally get on the calendar, and have multiple conversations, and go through lots of qualification.

So One Mind exists to disrupt that cycle, to really meet buyers in the moment, with a human-like conversation, just at infinite scale. So, we create what we’re calling go-to-market superhumans, and they emulate your best SDR, seller, solutions engineer, CSM, and they’re deployed wherever your buyers are. So that can be live on Zoom calls, like Nigel is here today. It can be on your website, deployed in a million different places. To drive more engagement. It can be in product or in customer communities. So, these superhumans are all configurable and customized to your business. They’re experts, and they can do everything from pitch, qualify, demo, even close.

So, you know, we’ve got a lot to showcase across different use cases, but companies like HubSpot, Alteryx, Nutanix, 6sense, New Relic, Outreach, Salesloft, and many others are deploying Superhumans to change what their capacity plan looks like and really drive more measurable outcomes. So, all that to be said, I should do less talking, and I should let our superhumans do more of that. I’ve got a couple that I want to share with you all today. First, I will showcase Nigel. Nigel’s our Superhuman solutions engineer. Companies like Alteryx, Outreach Success are leveraging ride-along SCs to scale technical expertise.

Then we’ll go into a little, a little bit of a… of a different use case around a superhuman closer. I think we’re all very familiar with AI SDRs and chatbots. We’re doing as much as we can to disrupt that and take it further, and so a lot of companies are now starting to consider, like, hey. down market, where there’s no business model to support humans, can we have a more autonomous motion? So I’ll showcase, a superhuman that we have that can scope, demo, and more importantly, like, build content on the fly. Build an ROI analysis, build a proposal, negotiate, and drive to close.

So, we’ll start there. I don’t think we’ll have much time after that. If we happen to, we’ve also got an exciting live demo Superhuman that can navigate a platform in real time and see the screen and click around and basically co-browse and create that true demo experience as well that I can show you, but… We’ll have to see if… how much I can squeeze in here in the next 10 minutes.

Katie Nocerino:

Alright. So, without further ado, hey, Nigel, I get to control Nigel, so I can tell him when to chime in, when to take a back seat. Our goal is to let sellers, partners, CSMs still maintain the relationship and the control, but we can call on… call on the Superhuman when we want. Ours is called Nigel. Hey, Nigel, I would love for you to take this chance, like, you are on the hot seat, my friend. Introduce yourself. And, let’s give this audience here a quick overview of 1mind and the problem we’re setting out to solve.

Nigel (AI agent):

Here’s the quick frame. I’m Nigel, 1mind’s ride-along Product Expert, and what you’re seeing right now is one of the core superhuman use cases live on a Zoom call. 1mind builds AI superhumans across the GTM lifecycle. Website inbound, in-product PLG, ride-along sales engineering, and customer success. The problem we solve is that buyers want immediate, expert answers, but GTM teams cannot put their best seller, SE, or CSM in every conversation. So superhumans bring that expertise into the moment, at scale, while the human team keeps control of the relationship.

Katie Nocerino:

Okay, okay, makes sense. What value do you drive for your customers, though?

Nigel (AI agent):

The value is growth and efficiency at the same time. 1mind helps teams reduce the cost of human coverage, shorten sales cycles, increase buyer engagement, and get prospects to accurate answers faster. The big shift is that we’re not only helping reps work faster, we’re moving revenue work into the conversation itself, where the buyer is already active.

Katie Nocerino:

Sounds good, but pretty high level. Give me an example.

Nigel (AI agent):

A strong example is HubSpot. HubSpot tested a 1mind superhuman against their existing control experience in a 30-day site-wide experiment. The results were statistically significant. Starter purchases increased 153%, conversation-to-purchase conversion increased 103%, and engagement increased 33% versus control.

Katie Nocerino:

product.

Nigel (AI agent):

kind of…

Katie Nocerino:

they kind of think they can build everything, and, you know, I don’t disagree, they’re smart cookies, so what’s your perspective on that?

Nigel (AI agent):

A strong product team can build pieces of this. The hard part is stitching together a low-latency voice layer. Context graph, multimodal presentation, live call behavior, CRM writeback, analytics, guardrails, and ongoing evaluation into one production system. That usually turns into a much larger build than it looks like at first. 1mind is purpose-built for customer-facing GTM conversations, so teams get the full platform rather than a collection of experiments that still need to be maintained.

Katie Nocerino:

Okay, interesting. One of the key jobs of a solutions engineer is to actually demo the product. Why don’t you, can you do that? Why don’t you show me the platform here, and… Why don’t we focus on, like, where we keep the Superhuman’s brain up to date?

Nigel (AI agent):

I’ll show that.

Katie Nocerino:

Alright, pull it up for me.

Nigel (AI agent):

I’ll show that.

Katie Nocerino:

I’m not seeing the platform, Nigel. Show me the console. Pull up the, the knowledge base.

Nigel (AI agent):

I’ll show that. Here’s the Knowledge Hub. This is where teams centralize the content that powers a superhuman’s brain, including documents, web pages, videos, and other sources that need to be available in conversation. I’ll keep moving unless you stop me. To add knowledge, the team opens the ingest menu. From there, we can bring in files, add content from a URL, or import from Google Drive, depending on where the source material already lives. For website content, the URL flow lets you control the crawl. You can set inclusion rules, crawl depth, page limits, language filtering, excluded URL patterns, and refresh.

Katie Nocerino:

Alright, my friend.

Nigel (AI agent):

Superhuman.

Katie Nocerino:

We are up against the clock, so I’m gonna put you in silent mode, but actually, before I do that, we’ve talked about a lot. Can you just summarize the key points that we’ve discussed here on our quick conversation in a slide and present it back?

Nigel (AI agent):

I’m not sure I understand. Can you please say that differently?

Katie Nocerino:

Yeah, why don’t you summarize the key points we talked about in a slide and present it back here? Ugh. I’m not…

Nigel (AI agent):

I’m sure I understand.

Katie Nocerino:

I was trying something that we just released, which is his real-time slide creation. So, Nigel, you failed me on that one, but that’s okay. I can show it with, with our Superhuman closer instead, seeing that we have a few extra minutes. So… Alright, let’s see here. Let me pop into my screen. Alright, so I’m gonna do a very quick demo here of our Superhuman closer. We’ll just jump straight to where she creates the ROI analysis. I do have to do an email authentication, so you’ll have to bear with me for, like, 10 seconds at one point.

So, let’s get that going.

Mindy (AI agent):

Hey, I’m Mindy! I can walk you through ROI, explore use cases, or help you hire a superhuman right now when you’re ready. Where would you like to start?

Katie Nocerino:

Yeah, let’s calculate ROI.

Mindy (AI agent):

I can help with that. Before I generate buyer-specific numbers, I need a quick verification. I sent a 6-digit code to your work email. Pop it in here, and I’ll keep the ROI build moving. Perfect. You’re verified. I see a few prior open quotes, but I’ll build this ROI around what you’re evaluating now. Which use case should I model first?

Katie Nocerino:

I’m really excited about the website inbound, let’s do that one.

Mindy (AI agent):

Great. Website Inbound is a strong place to start because it ties directly to demand capture and conversion. To make the forecast useful, I need the volume and conversion assumptions in one quick form. Based on those assumptions, the forecast shows $1,350,000 in potential annual impact from 90 incremental annual wins. I’m packaging that into a quick ROI deck now. Your ROI deck is ready. It frames the website inbound case around the assumptions you gave me, with the impact slide showing the strongest business case, which, quote, configuration should I include next?

Katie Nocerino:

Oh, super interesting, but I think I got our, ACV wrong. Can you change the average contract value to $20,000? And then let’s forecast, like, 4% conversion, actually.

Mindy (AI agent):

Absolutely. I updated the forecast with $20,000 ACV and a 4% current conversion rate. The revised forecast shows $2,400,000 in potential annual impact from 120 incremental annual wins, and I’m regenerating the deck now. The updated deck is live now. Slide 8 is especially useful because it shows exactly what changed from the first version to this revised forecast. Should I turn this website inbound business case into a quote next? I love it, let’s do it. Great. I’ll build the quote around the website InboundSDR Superhuman, and the integration add-ons are optional ways to connect scheduling or lead routing into your workflow.

Do you want either integration add-on included?

Katie Nocerino:

Yes, let’s do both.

Mindy (AI agent):

Perfect. I’ll include both integration add-ons, so the integrations bundle discount can apply. How would you like billing structured?

Katie Nocerino:

What’s the cheapest? Do I get a discount for any of these?

Mindy (AI agent):

Annual prepay is usually the strongest standard billing lever because it stacks an additional discount on top of the annual commitment discount. Multi-year terms can add another standard discount, too. What contract length should I use?

Katie Nocerino:

Let’s do one year.

Mindy (AI agent):

I have the quote ready. Based on the updated forecast, the business case shows roughly 34.7 times ROI with about an 11-day payback, and the year one total is $69,250. The card has the full breakdown in payment option.

Katie Nocerino:

Great, okay, thank you, Mindy. All right, I’ll pause there. If you, I know we’ve got one minute left, so, I will do our shameless plug. If you head to 1mind.com, you can talk to Mindy and get a sense of all the other different case… or use cases that we provide, with a lot of other resources on here as well. You will notice that, like, the closer, when she’s doing math and she’s creating content. introduces a couple of seconds there, but, when you talk to her one-on-one, it’s quite snappy, and her, her ability to navigate those conversations is pretty impressive, so… I encourage you all to go chat with her on our website.

Julia Nimchinski:

Amazing demo, as always, Katie. I’m super curious, given your innovation in the space, you’re always ahead of the category of specifically your category and the market. What’s on the roadmap? What are you allowed to share?

Katie Nocerino:

Yeah, really excited to be deploying the live demo that is, like, a full screen-aware superhuman that can, across all the different use cases, it’s not just live demo, it’s the live demo capability, but surrounded by your best seller, or your best SC, or your best CSM. So that will be fantastic, especially for those companies that are shipping product at the speed of light, and it’s hard for, anyone to keep up from an enablement standpoint, so that’s going to be incredible. We’ve also got a ton of other skills, like the creation of content is one, and being able to, like, put together proposals and fully close You know, lots of exciting stuff coming down the pipe from that standpoint.

And we’re just continuing to pour resources into our full context graph and being able to bolt on even more, exciting kind of peripheral value drivers with the ride-along, solutions engineer as well. So… Lots, lots coming.

Julia Nimchinski:

Very cool. For anyone who’d like to just, you know, test it, try it, what’s the best next step? To go to your website, or contact you directly?

Katie Nocerino:

Absolutely, either, although Mindy’s better than I am, so 1mind.com is the best place to go engage with Mindy. She will… she can educate you on everything we’re doing, she can book you time with a rep, but Kady Nocerino is also my LinkedIn, and would love to connect with all of you. As much as I, you know, sell that Mindy’s better at a lot of things than me, I still love connecting with humans, so, shoot me a note, and I would love to find time with anyone that’s wanting to chat all things AI and go to market.

Julia Nimchinski:

Thank you so much.

Katie Nocerino:

Appreciate it, always a pleasure.

Julia Nimchinski:

Likewise. And that’s a wrap for our day one of the Agenta Harness Summit. Thank you so much for attending. We are returning back tomorrow with a set of amazing sessions. We’ll have James Carrier from NFX, the COO of Box, Letni Conant, Vercel, and many more. Do remember that we try to make it as valuable for y’all as possible, so please do share your questions either in the M’s or in the chat, and we’ll address them all. See you tomorrow.