2/3 of customers say that
speed is as important as price.
“If you’ve read anything else by Jay, you know that her’s always full of amazing ideas and actionable advice. The Time to Win is no different — a ton of incredibly helpful, research-backed ideas concentrated into a book you can read in an hour!”
—Susan Baier
“The Time to Win is a groundbreaking manual that redefines our perception of swift customer service, shifting it from simply ‘quick’ to ‘efficiently quick.’ This book comes highly recommended for anyone aiming to rejuvenate their customer service strategy.”
—Brooke Sellas
